After-sales Service

  • Installation and Debugging

-- We will send engineers to carry out installation and debugging of the equipment in buyer's place if requested.
-- The cost for International double ways air tickets, accommodations, food and transportations, medical shall be paid by Buyer for the engineers.
-- The normal debugging term is 3-7days, and the buyer should pay US$80/day per engineer.
-- If customer do not require above, then customer need to be train in our factory. Before installation, the customer need read the operation manual firstly. Meanwhile, we will offer an operation video to customer.

  • Training

-- We offer machines training system; the customer can choose training in our factory or in customer workshop. The normal training days are 1-2 days.

  • Warranty

-- The sold machine will be guarantee in one year.
-- In the guarantee year, any spare parts broken due to supplier’s quality issue the spare parts will be supplied free for customer, customer need to pay the freight cost if the parcel weight more than 500gram.
-- The easy wearing out spare parts are not in the warranty terms, such as O rings, belts which will be supplied with the machine for one year using.